How to complain

Last updated: April, 2025

If you wish to make a complaint about any aspect of our services, below are the details on how you can contact us in the way that is most convenient for you:

By Phone:

+44 20 3965 3973
Monday to Friday (excluding UK Bank Holidays)
From 9am to 5pm – UK time
Calls may be recorded for monitoring & training purposes and to clarify facts

By Writing to:

Breinrock UK Ltd
73 Mornington Street
London NW1 7QE, UK
England

By Email:

complaints.uk@breinrock.com

Please click here: “Customer Complaints Leaflet”, for further information regarding our internal procedures for handling complaints.

Start a conversation:

welcome@breinrock.com

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